TERMS & CONDITIONS Regular Delivery (Normal days) Surprise Music Delivery (Normal days) Valentine's Day Regular Delivery (11 - 14 February 2010) Valentine's Day Surprise Music Delivery (11 - 13 February 2010) REGULAR DELIVERY SERVICE (NORMAL DAYS) [FREE ON WEEKDAYS, SAT MORNINGS]: Our Regular Delivery schedule: Day of Week Morning Afternoon Evening Monday - Friday*: 9am - 12pm 12 - 5pm 5 - 7pm Saturday*: 9am - 1pm $10 surcharge applies (For Sat afternoon delivery, orders must be placed by Friday, 3pm latest) Sunday: $20 surcharge applies (For Sunday delivery, orders must be placed by Friday, 3pm latest) Public Holidays: No delivery *Last order on weekdays for delivery within the same day should be made by 3pm. Last order on Saturdays for delivery within the same day should be made by 10am. Orders made after 10am on Saturday will be delivered by the following Monday earliest. Deliveries on Sundays are subject to a $20 surcharge. We do not do deliveries on Public Holidays. Cancellations must be made at least 24 hours in advance. Otherwise, a 50% cancellation charge is applicable. We do not accept cancellations for Valentine's Day orders.. Once an order is processed and or delivered, there will be no refunds for payment made for the gift or service. Refunds will be given only at the discretion of the company management, on a case-by-case basis. Regular delivery to any one location is free but should there be any changes in delivery address after the gift is delivered to the address originally provided, there will be a re-direction charge of $20. We reserve the right to replace any item or flower with another of equivalent value depending on availability. SURPRISE DELIVERY SERVICE (NORMAL DAYS) Our Surprise Delivery regular schedule: (Listed rates are applicable for delivery on regular weekdays/ weekends only) Day of Week Solo Surprise (S$100) Duet Surprise (S$200) Trio Surprise (S$250) Monday - Friday: 10am - 8pm 10am - 8pm 10am - 8pm Saturday: 9am - 1pm 10am - 8pm 10am - 8pm Sunday & Public Holidays: A $20 surcharge applies for deliveries on Saturdays and Sundays, and $50 surcharge for eve of and on public holidays and special festive/ special occasions such as Mother's Day. To be eligible for purchase of the Solo Surprise Delivery service, customers must first purchase a gift from The Olive 3. This is not required for Duet and Trio Surprise Delivery services which come with a free stalk of rose. Orders for Surprise Delivery Service must be made at least 3 days in advance. A S$20 fee will be imposed for same-day delivery (availability is subject to our musician's schedule). For our Surprise Delivery services, the sender will need to ensure that the recipient is present at the designated location at the scheduled delivery time slot. Due to pre-arranged bookings and tight schedules, our musician(s) will only wait a maximum of 15 minutes. Song Performance/ Dedication. The sender has to choose a song from our repertoire, which will be updated from time to time. We will make every effort to perform your requested song. However, we cannot guarantee that our musician will be able to play the entire song due to unforeseen circumstances concerning the recipient such as time constraints, company regulations, recipient's request, etc. In the event that the recipient rejects the Surprise Delivery or is not present to receive the delivery, there will be no refund. We will try our best to provide a musician of your choice but in the event that he/ she is unavailable, we reserve the right to substitute a musical performance with another of similar value. Delivery Commitment: While we will do our best to deliver the surprise at the specific requested time (following our delivery schedules), we cannot guarantee that this will always happen due to unforeseen circumstances that are not within our control such as traffic jams, difficulty in gaining access to recipient, inability to locate delivery destination due to insufficient information provided, unexpected security checks at recipient's premises, etc. We will however strive to deliver the service within 30 minutes of your requested time slot. Surprise Deliveries on Saturdays and Sundays are subject to a $20 surcharge. A surcharge of S$50.00 is applicable for delivery on the Eve of Public Holidays, and certain festive/ special occasions such as Valentine's Day, Mother's Day and Christmas. We reserve the right to turn down requests if resources are not available. Cancellations must be made at least 24 hours in advance. Otherwise, a 50% cancellation charge is applicable. VALENTINE'S DAY REGULAR DELIVERY SERVICE [11 - 14 February 2010]: Our Regular Delivery schedule: Date Morning Afternoon Evening 11 - 12 February 2010 9am - 12pm 12 - 5pm 5 - 7pm 13 February 2010 (Sat) 9am - 12pm 12 - 3pm S$30 surcharge applies for deliveries after 3pm 14 February 2010 (Sun) $30 surcharge applies for all deliveries *Last order for delivery on 11 - 14 February 2010 should be made by Friday, 5 February 2010, 3pm. Deliveries on 11 - 12, & 13 February 2010 (until 3pm) are free. Deliveries after 3pm on 13 February 2010, and deliveries on 14 February 2010 are subject to a $30 surcharge. No cancellations accepted upon confirmation. Once an order is processed and or delivered, there will be no refunds for payment made for the gift or service. Should there be any changes in delivery address after the gift is delivered to the address originally provided, there will be a re-direction charge of $20. We reserve the right to replace any item or flower with another of equivalent value depending on availability. VALENTINE'S DAY SURPRISE MUSIC DELIVERY SERVICE (11 - 14 Feb '10): Surprise Delivery schedule for 11 - 12 February 2010: Choose from two timeslots: Morning slot: 10am - 12pm No additional delivery surcharge Afternoon slot: 12pm - 6pm No additional delivery surcharge *Surcharge of $50 applies to deliveries after 6pm. Surprise Delivery schedule for 13 February 2010 (eve of Valentine's Day): Choose from two timeslots: Morning slot: 10am - 12pm $20 surcharge applies Afternoon slot: 12pm - 3pm $20 surcharge applies *Surcharge of $100 applies to deliveries after 3pm. Surprise Delivery schedule for 14 February 2010 (Valentine's Day): Choose from two timeslots: Afternoon slot: 12pm - 3pm $100 surcharge applies Late afternoon slot: 3pm - 6pm $100 surcharge applies *Surcharge of $100 applies to deliveries after 6pm. Price includes free greeting card and digital photo taken of the recipient with Musician and the gift. Surprise Delivery will include performance of 2 songs chosen from our Love Repertoire by a solo musician (Guitarist-Singer, Saxophonist or Clarinettist). We will try our best to provide a musician of your choice but in the event that he/ she is unavailable, we reserve the right to substitute a musical performance with another of similar value. Delivery will be between 10am - 6pm (11 - 12 Feb), 10am - 3pm (13 Feb), 12 - 6pm (14 Feb). Sender will need to ensure that the Recipient is present at the designated location at the scheduled delivery time slot. In the event that the recipient is not available, our Musician will wait a maximum of 10 minutes after which if the recipient still does not show up, the gift will be left with the receptionist (office delivery) or a neighbour / security guard post (home delivery). A call will be made to update the Sender or recipient about the delivery. We cannot guarantee that our musician will be able to play the entire song due to unforeseen circumstances concerning the recipient such as time constraints, company regulations, recipient's request, etc In the event that the recipient rejects the Surprise Delivery or is not present to receive the delivery, there will be no refund. Delivery Commitment: While we will do our best to deliver the surprise at the specific requested time (following our delivery schedules), we cannot guarantee that this will always happen due to unforeseen circumstances that are not within our control such as traffic jams, difficulty in gaining access to recipient, inability to locate delivery destination due to insufficient information provided, unexpected security checks at recipient's premises, etc. We will however strive to deliver the service within 30 minutes of your requested time slot. To order, please call (65)9843-0800 or email customercare@theolive3.com. Payment by VISA/ Mastercard only. Delivery timeslots are available on a first-come-first-serve basis so do place your orders early to avoid disappointment. A cancellation fee of 50% of the selling price will be levied on orders cancelled at least 3 days after confirmation.