We at The Olive 3 (S) Pte Ltd respect the privacy and confidentiality of our clients’ personal data. We are committed to implementing policies, practices and processes to safeguard the collection, use and disclosure of the personal data you provide us, in compliance with the Singapore Personal Data Protection Act (PDPA) 2012.
We have developed this Privacy / Data Protection Policy to assist you in understanding how we collect, use, disclose, process and retain your personal data.
How We Collect Your Personal Data
The PDPA defines personal data as “data, whether true or not, about an individual who can be identified a) from that data; or b) from that data and other information to which the organisation has or is likely to have access.”e;
We collect the personal data of our prospects and clients through the following methods / channels:
- When you respond to a marketing call for new product or service
- When you submit an application form
- When you request for technical support
- When you send in your job application form
- When you sign in as a visitor
- When you respond to a marketing call
- When you subscribe to an online portal
Types of Personal Data We Collect About You
The types of personal data we collect about you may include:
- Family Background & Details (Spouse Personal Information )
- Financial Information (Banking Information , Card Holder Name , Payment Card Expiry Date , Payment Card Number , Security Code / CVV, Type of Credit Card )
- Medical Details/Health Information (Current Medical Condition )
- Online Activity (Browser Used and Version, Date, Time and Duration of Activity, Internet Address of the Computer Being Used, Referring Web Page, Web Pages Requested)
- Personal Contact Information (Email Address , Mailing Address , Name , Phone Number , Postal Code )
- Personal Details (Country of Residence, Gender , Marital Status, Race / Ethnicity, Religion , Residential Type: HDB, Condo / Apt, Landed )
- Photos & Video Footage (CCTV / Video Footage , Photo / Images of Individuals )
- Purchase Information/History (Product / Service Preferences , Purchase History
How We Use Your Personal Data
We use the personal data we have collected about you for one or more of the following purposes:
- Billing and payment processing
- Carry out our obligations arising from any contracts entered into between you and us
- Customer care and account management
- Delivery of products and services
- Investigate complaints, claims and disputes
- Pass information about you to our agents and associates to carry out services
- Process applications and registration
- Provide information to subsidiaries or partners that perform services for the company
- Respond to inquiries and provide customer services
- Verify your identity, and process orders and applications for services
- Conduct joint marketing with other companies and service providers
- Conduct telemarketing activities
- Provide advertisement, newsletters and promotional updates
- Communicate with customers, members and website visitors
- Develop and provide advertising tailored to your interests
- Manage website and social media platforms
Who We Disclose Your Personal Data To
We disclose some of the personal data we have collected about you to the following parties or organisations outside The Olive 3 Pte Ltd:
- Payment Vendors (Paypal/ eNETS)
How We Manage the Collection, Use and Disclosure of Your Personal Data
We take our responsibilities under the PDPA seriously. We are committed to implementing policies, practices and processes for data protection that comply closely with the PDPA obligations. These are elaborated in the rest of this Policy document.
Before we collect, use or disclose your personal data, we will notify you of the purpose why we are doing so. We next obtain written confirmation from you on your expressed consent. As far as possible, we will not collect more personal data than necessary for the stated purpose. Under certain circumstances, we may assume deemed consent from you when you voluntarily provide your personal data for the stated purpose, e.g. when you enter into an a sales agreement.
If you have a one-on-one meeting with us or do a transaction with us on behalf of another individual, you must first obtain consent from that individual in order for us to collect, use or disclose his/her personal data.
Withdrawal of Consent
If you wish to withdraw consent, you should give us reasonable advance notice. You have to be aware, though, of the likely consequences of your withdrawal of consent, e.g. without your personal contact information we may not be able to inform you of future updates or that the quality of our service may be impacted. Your request for withdrawal of consent can take the form of an email or letter to us, or through the “UNSUB” feature in an online service.
Accessing and Making Correction to Your Personal Data
You may write in to us, based on reasonable grounds, to find out how we have been using or disclosing your personal data. We are obligated under the PDPA to allow you access to yourpersonal data of the past one year, and to make any correction if there is any error or omission. Before we accede to your request, we may need to verify your identity by checking your NRIC or other legal identification document. We will try to respond to your request within 30 days. By which time we will give you an estimate of how long it is going to take to retrieve all the relevant data, and how much we will charge you for processing the request.
Accuracy of Your Personal Data
We will take reasonable precautions and verification checks to ensure that the personal data we have collected from you is reasonably accurate, complete and up-to-date. From time to time, we will do a verification exercise for you to update us on any changes to your personal data. If you are a client or customer, it is important that you update us if there are any changes in your personal information such as your home address.
Protection of Personal Data
We have implemented an Information Security Policy that governs how personal data and confidential information are protected within our organisation. We will take the necessary security arrangements to protect your personal data that is under our charge or control to prevent unauthorised access, collection, use, disclosure, or similar risks. All our employees will take reasonable and appropriate measures to maintain the confidentiality and integrity of your personal data, and will only share your data with authorised persons on a ‘need to know’ basis.
External data intermediaries who process and maintain your personal data on our behalf will be bound by contractual data security arrangements we have with them.
Retention of Personal Data
We will not retain any of your personal data under our charge or control when it is no longer necessary for any business or legal purposes. We have a Document Retention Policy that spells out how long we ought to retain each type of confidential document or personal data. Certain retention periods are based on statutory or regulatory requirements.
We will ensure that your personal data that no longer has any business or legal use will be destroyed or disposed of in a secure manner. This applies to both paper documents and electronic data stored in databases.
Transfer of Personal Data
If there is a need for us to transfer your personal data to another country, we will ensure that the standard of data protection in the recipient country is comparable to that of Singapore’s PDPA. If this is not so, we will enter into a contractual agreement with the receiving party to accord similar levels of data protection as that in Singapore.
Do-Not-Call (DNC) Provisions
Before we make any ‘cold calls’ in telemarketing activities, we will check the DNC Registry and our internal blacklist before we make the phone call, send SMSes or send faxes to the individual, unless that individual has given his/her clear and unambiguous consent. The blacklist refers to phone numbers belonging to those individuals who have withdrawn their consent.
If you have any questions about our collection, use, and/or disclosure of your personal data; feedback regarding this Policy, or any complaint you have relating to how we manage your personal data, you may contact our Data Protection Officer(s) at:
Contact Number: 6848 4421
Email Address: firstname.lastname@example.org
Any query or complaint should include, at least, the following details:
Full name and contact information of the data subject
Brief description of the query or complaint
We treat such queries and complaints seriously and will deal with them confidentially and within reasonable time.